At RxCompany, your privacy is our priority. We take the responsibility of protecting your personal and health information very seriously. Federal law requires that we provide this Notice to explain how we may use or share your Protected Health Information (PHI) — also referred to as your health information.
PHI includes information that can identify you, such as your name, medical conditions, and details about the prescriptions or healthcare services we provide. Specialty Medical Drugstore is legally obligated to follow the terms outlined in this Notice.
If you have any questions, please contact RxCompany Privacy Office.
Below are the categories that describe how your PHI may be used or disclosed. While not every possible use or disclosure is listed, all permitted actions fall under one of these categories:
We use your PHI to prepare and dispense your prescription medications and coordinate your care. This may include sharing information with doctors, nurses, or other healthcare professionals involved in your treatment.
Your PHI may be used or shared to bill and collect payment for services we provide. For example, we may contact your insurance company, health plan, or another third party to confirm coverage or request payment. We may also contact you regarding billing or outstanding balances.
We use PHI to manage our daily business activities and improve service quality. This includes evaluating staff performance, ensuring accurate medical records, and improving the effectiveness of our pharmacy services.
We may engage third-party service providers (e.g., billing, consulting, or data management firms) that need access to PHI to perform services for us. These “Business Associates” are legally required to protect your information and may only use it as necessary to perform their contractual duties.
Unless you object, we may share relevant PHI with family members, friends, or caregivers involved in your treatment or payment for your care.
If you are a minor, your PHI may be disclosed to your parents or legal guardians as permitted or required by state and federal laws.
We will disclose PHI whenever required by federal, state, or local law.
We may disclose PHI to prevent or lessen a serious threat to your health or safety, or that of others, when permitted by law.
We may share PHI with organizations involved in organ or tissue donation and transplantation.
If you are a member of the armed forces, we may release PHI as required by military authorities or applicable laws.
We may use or share PHI for approved research purposes when the research project meets legal and privacy requirements.
We may disclose PHI as necessary to comply with workers’ compensation laws or similar programs providing benefits for work-related injuries or illnesses.
We may be required to disclose PHI for:
• Disease prevention or control
• Reporting medication reactions or product issues
• Product recalls or safety notifications
• Informing individuals exposed to communicable diseases
• Reporting suspected abuse, neglect, or domestic violence (when required by law)
We may disclose PHI to government agencies authorized to oversee healthcare systems, licensing, or compliance investigations.
If you are involved in a lawsuit or legal matter, we may release PHI in response to a court order, subpoena, or other lawful process, following all required legal protections.
We may release PHI to law enforcement officials as required or permitted by law, including for investigations, locating suspects, or reporting criminal activity.
We may provide PHI to assist with identifying a deceased person, determining cause of death, or carrying out funeral-related duties.
We may disclose PHI to authorized federal officials for national security or protective service purposes.
If you are incarcerated, we may share PHI with correctional institutions or law enforcement when necessary for your health or the safety of others.
Any use or disclosure of your PHI not described in this Notice or not otherwise permitted by law will require your written authorization.
You may revoke your authorization at any time in writing, except where information has already been disclosed under your prior consent. We are required to retain records of the care provided to you.
Although your medical record is the property of Specialty Medical Drugstore, the information within it belongs to you. You have the following rights:
You may review or request a copy of your PHI. Requests must be made in writing to the Privacy Office. Reasonable fees may apply for copying, mailing, or supplies.
If you believe your PHI is incorrect or incomplete, you may request an amendment in writing and include a reason for your request. We may deny requests that are not properly submitted, concern information not created by us, are not part of our records, or are already accurate and complete.
You can request a list of certain disclosures of your PHI made by Specialty Medical Drugstore (excluding disclosures for treatment, payment, or operations). Requests must be in writing and may cover a period of up to six years. The first list in a 12-month period is free; additional lists may incur a fee.
You may ask us to limit how your PHI is used or shared. While we are not required to agree, if we do, we will comply except in emergencies. Requests must be made in writing and specify what information to restrict and to whom.
You may request that we contact you in a specific way or at a particular location (e.g., only via mail to a P.O. box). Requests must be submitted in writing, and we will accommodate reasonable requests.
You may request a paper copy of this Notice at any time, even if you agreed to receive it electronically.
Specialty Medical Drugstore reserves the right to update or revise this Notice at any time. Any changes will apply to all existing and future PHI in our possession. The current Notice will always be posted in our pharmacy and on our website, with the effective date clearly indicated.
To request a current version or ask questions, contact RxCompany Privacy Office.